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Membership, Subscription for your students

Written by David de ClassOnLive

Available on all plans.

You can offer your students monthly, quarterly, or annual subscription plans. The selected amount will be charged automatically every month, quarter, or year, similar to services such as Netflix.

Subscription-based courses allow students to access the course content for as long as their subscription remains active. However, please note that cancelling or ending the subscription will result in the immediate loss of access to the course (see STUDENT CANCELLATIONS below).

When creating a topic-based course, mini-course, or bundle, select the "Subscription" option:

Before creating your subscription

  • A monthly price is required. Quarterly and annual subscription options are optional. This means you can create a subscription with: 1) monthly only, 2) monthly and quarterly, or 3) monthly and annual. You cannot create a quarterly-only or annual-only subscription.

  • For quarterly or annual pricing, you must enter the total price. For example, if the quarterly subscription charges the student €60 every 3 months, you must enter €60 as the price. The student will then see on the checkout page that this is equivalent to €20/month x 3 months = €60/quarter.

  • If you enable multiple currencies and prices, students will be charged according to the currency and price you have configured for their country.

About your students' payments

Once a student has made a payment, please keep the following in mind:

  • Payments are charged automatically every month, quarter, or year, depending on the subscription period selected by the student and using the payment method originally used (PayPal or credit card/Stripe only).

  • The automatic charge is made on the same day of the month on which the initial payment was made. For example, if the student made the payment on the 20th, the subscription will automatically be charged on the 20th of each billing period.

  • If you change the course price at any time, this will not affect students who have already purchased the subscription. For example, if a student is paying €10/month and you later change the price to €20/month, existing students will continue paying €10/month.

  • If you apply a discount coupon to a subscription payment, the discount applies to all recurring payments. For example, if a student applies a 50% discount to a €100 subscription, the initial payment will be €50, and this will also be the amount charged every month, quarter, or year.

Student cancellations

When does the student lose access to the course?

The student loses access to the course immediately when the subscription is cancelled, regardless of how or where the cancellation is made. A subscription can be cancelled in the following ways:

  1. The student cancels or manages the subscription from their own dashboard:

The student is informed that they will lose access:

2) You can unsubscribe the student. In the green "actions" button for the training, you will find the "students" option. In this option, you will see the list of students and you can unsubscribe them:

3) When creating the course, set an end date and, in the "Notifications" section, select the option to cancel the student's subscription and notify them. You must complete both steps for this to work:

When creating the course:

In the "Notifications" section:

4) Create an automation rule to cancel the student's subscription once they have completed 100% of the course content:

5) The student may cancel the recurring payment through PayPal or block the payment through their card or bank.

In all of the cases mentioned above, students are automatically removed from the course and IMMEDIATELY lose access to the course content.

What happens to the days already paid for?

Access is lost immediately, even if there are still days remaining in the subscription period already paid for.

For example, a student purchases a quarterly subscription today to access a course. Even though the subscription period is three months, if the student cancels the subscription tomorrow, they will lose access to the course from that moment.

Cancellation does not only prevent the next payment from being charged. It also results in the immediate termination of the subscription and access to the course content.

Why is access disabled immediately?

This measure keeps the subscription status synchronized with the student's access and helps protect the course creator's content.

It also prevents situations where a student cancels the subscription, later requests a refund or opens a dispute and, in the meantime, continues accessing, downloading, or copying course materials.

Therefore, when the subscription is no longer active, the associated access is also disabled.

For this reason, we recommend sending an email or including the subscription cancellation terms within the membership content. We also recommend maintaining clear and regular communication with your students to avoid misunderstandings or unpleasant situations.

Free trial period

You can also offer your students a trial period before the first charge is made.

For example, if you have a course with a quarterly subscription of €200/quarter with a 15-day trial, and a student purchases it today (they must leave their PayPal or card details as if they are paying today, but in reality the charge will be made once the trial period has ended). The student will have access to the training from today.

Designing your Membership Landing Page

Once you have created a subscription course, on the sales page of your course you can add the subscription section, which you can customize to your liking and will allow the student to be informed of the different prices depending on the modality they choose.

You can edit texts, colors, etc. from the editor itself:

In the purchase section, buttons will appear so the student can choose which type of subscription they want to purchase and will be informed about how many days of trial they have.

Other considerations

You must previously cancel the membership of the students when:

-You cancel the course or pack

-You cancel your plan in ClassOnLive

since canceling the course or plan does not automatically cancel the payment of the students.

You may be interested in:

In the case of membership, drip-release the contents automatically (so that students do not have access to all content from day 1). See more here

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