When changing plans, you must purchase the new plan directly from your control panel:
Change in Monthly Plans
-When changing to a higher plan, a refund will be made for the unused days of the lower plan. With the purchase of the new higher plan, a new billing cycle begins. The refund may take a few days to become effective, it will depend on the payment method and your bank.
-When changing from a higher plan to a lower plan, NO refund is made for the change of plan, so make sure to make the plan change one day before renewal to avoid any unpleasant surprises.
-When upgrading from a monthly plan to an annual plan, purchasing the annual plan starts a new billing cycle.
To view your billing cycle, go to the "my subscriptions" section from "my plan":
Change in Annual Plans
-You have 30 days to change your plan, after this time NO refunds are made for plan changes and there are no exceptions.
-When changing from a monthly plan to an annual plan, the monthly payments previously paid on a monthly basis are not discounted from the annual payment, you must purchase the new annual plan and from then on the new billing cycle begins.
-When changing from an annual plan to a higher monthly plan, there is a refund of the annual payment for the days not used, however, if you change from an annual plan to a lower monthly plan, NO refund is made for the plan change , so make sure you change your plan one day before renewal to avoid any unpleasant surprises.
IMPORTANT:
When changing a plan to a lower , your options and those of your students may be limited. There may be training and functionalities that are not available in the lower plan, for example:
-The possibilities of taking free training are limited by plan, so when downgrading to a lower plan they may be deactivated or not appear with the plan change, so students automatically cannot access these training courses.
-Check how you receive payment for your courses and the registration of your students , as these options vary depending on your plan.
We advise you to visit our plan comparison or write to us at [email protected] with any questions before making the change.
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See return policies here .