The start time you set when creating your webinar or live session is what will enable/turn on the room, since it is enabled about 15-20 minutes before the start time you have set.
Some of the reasons it can be disabled are:
- It detects inactivity for about 45 minutes from when it is enabled (so we recommend accessing about 10 minutes before the start time).
- You are accessing from an incorrect or expired link.
- If you access from your control panel, make sure you are accessing the correct course and at the correct time and date.
- That your training appears as " unpublished ", you can read more about this here .
To re-enable it you can:
1. Change it to about 15 minutes later so that it is automatically re-enabled.
2. Create a new lineup with a new time.
3. Contact support either by email ( [email protected] ) or phone to have it manually enabled.